Returns & Exchanges

At Star Line, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns and exchanges on all eligible items. Our goal is to ensure your shopping experience remains seamless from the moment you browse to the moment your package arrives.

1

Initiate Your Request

Log into your Star Line account or visit our online returns portal to enter your order number and select the items you wish to return.

2

Print Shipping Label

Once your request is approved, download and print the prepaid shipping label provided via email to ensure your package is tracked correctly.

3

Package Your Items

Place the items in their original packaging with all tags attached, and securely seal the box before affixing the return shipping label to the outside.

4

Drop Off and Refund

Drop your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing